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General
Do I need to create a new account on the new app?
If you already have an existing TiC account you do not need to create a new TiC account, all you need to do is download the new app, sign in with your phone number and set a new passcode to access your TiC account.
What do I need to set up my TiC Account?
All you need is your smartphone and a passport or an international ID card to get your TiC account up and running in 5 minutes.
How can I finalize my account?
If you are a new user, after completing the identification process you will need to complete your onboarding process by filling out the missing information.
After introducing your email address you will be asked for a code that was sent to your email.
Once the onboarding is finished your account will be proccessed.
Can anyone apply for a TiC account?
Yes! As long as you are over 18 and a citizen of the EEU.
What if I missed some information in my identification process?
If you happen to fill out the identification form with wrong information, the process will fail and you will get a notification to redo the process. This process is required by law in order to get your TiC banking account and all the information has to be 100% correct to be approved.
What is NIE/NIF?
NIE/NIF is the Spanish equivalent to Personal number in Scandinavia or ID number for the other parts of the world.
How are TiC Tokens earned?
Tic tokens are earned when you spend money with your Payment card (Visa or Mastercard).
My phone number has changed, what do I do now?
If you have a new number different than the one used to access your account, please get in touch with us.
How do I set my secret code?
To set your secret code, press the side menu and select secure code and follow the instructions.
Services
When will I receive my TiC Visa Card?
Once your account is finalized and has been approved, you can make your first transfer to your account and you can order your TiC Visa card through the TiC app.
Once ordered, your card will arrive within 2-3 weeks.
How do I activate my physical TiC card?
To activate your card, go to the cards section in your app and select your physical card, then introduce the code that appears at the back of your card under your name to activate it.
When can I transfer money to my TiC account?
Your identification process and approval of your account needs to be finalized in order to be able to transfer money from your bank account or another credit/debit card to your TiC Account
How do I make a bank transfer?
When making a bank transfer to your TiC account it is very important that you include you concept code as a concept or comment of your transfer. This code ensures that your transfer arrives at your account.
How long does it take for my transfer to arrive?
Transfers to your TiC account can take up to 48 working hours to arrive.
What do I do if my transfer has not arrived to my TiC account?
Your transfer should arrive in your TiC account in 48 working hours. If this is not the case, please get in touch with us and send us a receipt of the transfer.
How can I use my digital TiC VISA card?
When using your digital TiC VISA card online you can use like any other card by filling out your card information.
What is the SWIFT code?
BSABESBB
Can TiC digital VISA card be added to my digital wallet?
At this moment, TiC digital VISA card can not be added to Google or Apple pay.
