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FAQ

Frequently Asked Questions

All you need is your smartphone and a passport or an international ID card to get your TiC account up and running in 5 minutes.

Once your account has been approved and you have made your first transfer to your account, you can order your TiC Visa card through the TiC app. Once ordered, your card will arrive within 2-3 weeks.

Yes! As long as you are over 18 and a citizen of the EEU.

Your KYC process and approval of your account needs to be finalized in order to be able to transfer money from your bank account or another credit/debit card to your TiC Account.

When making a bank transfer to your TiC account it is very important that you include you concept code as a concept or comment of your transfer. This code ensures that your transfer arrives at your account.

Your transfer should arrive in your TiC account in 48 working hours. If this is not the case, please get in touch with us.

NIE/NIF is the Spanish equivalent to Personal number in Scandinavia or ID number for the other parts of the world.

If you happen to fill out the identification form with wrong information, the process will fail and you will get a notification to redo the process. This process is required by law in order to get your TiC banking account and all the information has to be 100% correct to be approved.

Tic points are earned when you spend money by VISA.

When using your digital TiC VISA card online you use like any other card by filling out your card information. When using your card in a physical shop, at this moment it is only possible by manual insertion.

At this moment, TiC digital VISA card can not be added to Google or Apple pay.

Step-by-step guide on how to do the identification process.

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Tutorial for the KYC process

Check the video for a quick and helpful tutorial on how to do the KYC process.

 

TUTORIALS

How to upgrade your TiC account

Check the video for a quick and helpful tutorial on how to upgrade your TiC account.

 

Didn’t find what you were looking for?

Get in touch with us and we will help you.